From 600 undocumented screens to one system
How the redesign actually ran — the steps, the artefacts and the decisions behind them.
- Discovery Step 1 of 7
Stakeholder interviews
In-depth sessions with internal teams — product owners, operations and support — to understand who uses the platform and where they get stuck.
Interview notes or synthesis board (public/projects/softglobal/p-interviews.jpg) - Step 2 of 7
Mapping every existing flow
There was no design or business documentation, so I mapped and documented the existing user flows by hand, screen by screen.
Flow map (public/projects/softglobal/p-flows.jpg) - Research Step 3 of 7
Benchmark analysis
Competitors and industry leaders were analysed to find best practices and common patterns for data-heavy payment platforms.
- Step 4 of 7
UX/UI audit
A full audit of the information architecture, usability, hierarchy and flows, checked against users’ mental models. Duplicate pages and redundant functionality were listed and prioritised.
Audit findings (public/projects/softglobal/p-audit-1.jpg)Prioritisation (public/projects/softglobal/p-audit-2.jpg) - UX Step 5 of 7
Card sorting and a new information architecture
Card-sorting tests with internal stakeholders validated how features should be grouped. The navigation was rebuilt on top of the results.
Card sorting / new IA (public/projects/softglobal/p-ia.jpg) - UI Step 6 of 7
Building the design system
Foundations, components and patterns aligned with the brand identity — the company’s first design system.
Colours (public/projects/softglobal/p-colors.jpg)Typography (public/projects/softglobal/p-type.jpg)Components (public/projects/softglobal/p-components.jpg) - Before / after Step 7 of 7
Main dashboard redesign
Old dashboard (public/projects/softglobal/before.jpg)New dashboard (public/projects/softglobal/after.jpg)